Shipping & Returns
Shipping Policy
Bulbkins are made entirely by hand, out of my studio in Santa Fe, New Mexico, and each one is wrapped and packaged with care, by me, to ensure a safe arrival. For a limited time, there will be free shipping for all orders totaling $150. or more shipped to the same address in the United States. All items are carefully packaged, and shipped via U.S. Postal Service Priority Mail or Fedex ground, depending on the size and weight. Orders overseas will be shipped Priority international at cost, and there are some locations to which – we regret – we do not ship. Right now we are shipping only to Canada, the UK, Europe and Australia. We do not ship to U.S. protectorates, PO Boxes, or APO addresses. As the buyer, you are fully responsible for any additional duties or taxes required by your country. If you have purchased a one-of-a-kind bulbkin your order will be shipped within 1-2 business days of receipt of payment; all other items will be shipped 2-10 business days after I receive your order.
Please feel free to contact me if you have any questions about my shipping policy. See home page for contact information.
Return & Exchange Policy
I want every Bulbkin to be happy in their new home, so if for any reason your Bulbkin is not feeling at home with you, they will be welcomed back - but please contact me first before sending him/her back to me so that their trip back is a safe one. Bulbkins are hand-crafted and one-of-a-kind, so exchanges are possible only on a case by case basis. Again, communication is required here to ensure your satisfaction.
It’s important for Bulbkins to be returned in their original packaging and condition, and with all accompanying labels and articles, within 7 days for a full refund, less cost of shipping and transaction fees. Returns will be accepted provided you have contacted me prior to making the return and we have discussed it. You will be responsible for the cost of return shipping, which must include insurance for its full value. Please feel free to contact me if you have any questions. See my home page for contact information.